PAYMENT

LOCAL (South Africa) :  Credit/Debit Card (Yoco or Payfast), Snapscan or HAPPY PAY  (buy now pay later)

INTERNATIONAL :  Credit/Debit Card (Yoco or Payfast)

Select your preferred payment option at checkout.

LOCAL SHIPPING

You will receive an automated email notification when your order has been fulfilled and shipped, along with a tracking link. Please don’t hesitate to contact us if you have any questions regarding the delivery of your order.

 

Orders over ZAR 1500.00 SHIP FOR FREE (Standard delivery 1-5 working days) and for orders less than ZAR 1500.00, the delivery fee is R 130.00. *Please note that in the case where you qualify for free shipping and decide to return the item for a refund, we will deduct R130.00 from your refund amount. Read more on our Returns & Refunds for more info.

 

Orders are shipped from Cape Town and most deliveries to main centres take 1-2 days but allow up to 5 working days to be safe. If you require your delivery on or before a certain date, please get in touch so we can prioritise it and make sure it arrives in time.

 

For our Cape Town based friends, you can also select to collect in store. Our default collection point is our Studio which is at 224 Buitengracht Street, Cape Town 8001 or if you would prefer to collect from the Watershed store you can simply mail us on shop@ashaeleven.com and indicate that you would like to collect at The Watershed. If you would like to collect in store, please wait until we email you to let you know your order is ready for collection.

INTERNATIONAL SHIPPING

We deliver to anywhere in the world via DHL, UPS or Fedex.

Delivery takes 1-10 working days (usually closer to 4 days but we say up to 10 just to be safe).

Orders are delivered to your door and someone needs to sign for it so please give us a physical address that is attended during day time hours and be sure to include a reachable contact telephone number.

Orders OVER ZAR 2500.00 SHIP FOR FREE.
Orders less than ZAR 2500.00 are charged at R250.00 for the US or R 550.00 for the Rest of the World

*PLEASE NOTE* international orders may be liable for a customs and duty charge on entry into your country (rates dependant on your country). This is completely out of our control and is your liability. You will be contacted directly by the courier company should any fees be payable and your order will only be delivered once the fees are paid. You will never be charged for shipping directly from the courier company.

We do not accept returns or refunds on international orders. Please read more about our RETURN POLICY here.

If you do not accept and pay for the import fees payable, the courier company will return your shipment back to us and upon receipt we will issue you a refund LESS the COST OF SHIPPING to reach you and be returned to us (note this is likely to be more than ZAR 1000.00).

PAYMENT

LOCAL (South Africa) :  Credit/Debit Card (Yoco or Payfast), Snapscan or HAPPY PAY  (buy now pay later)

INTERNATIONAL :  Credit/Debit Card (Yoco or Payfast)

Select your preferred payment option at checkout.

LOCAL SHIPPING

You will receive an automated email notification when your order has been fulfilled and shipped (along with your tracking number). Please don’t hesitate to contact us if you have any questions regarding the delivery of your order.

Orders OVER ZAR 1500.00 SHIP FOR FREE (STANDARD DELIVERY 1-5 working days)
*in the case where you qualify for free shipping and decide to return the item for a refund, we will deduct R130.00 from your refund amount. Read more on our Returns & Refunds for more info

For orders less than ZAR 1500.00, the delivery fee is R 130.00

 

Most deliveries to main centres take 1-2 days but allow up to 5 working days to be safe. If you require your delivery on or before a certain date, please get in touch so we can prioritise it and make sure it arrives in time.

You can also COLLECT FOR FREE from our Watershed store or Stduio in Cape Town:
Unit F8 The Watershed, 17 Dock Road V & A Waterfront

or 224 Buitengracht Street, Cape Town 8001

If you select this option, please wait until we email you to let you know your order is ready for collection.

INTERNATIONAL SHIPPING

We deliver to anywhere in the world via DHL, UPS or Fedex.

Delivery takes 1-10 working days (usually closer to 4 days but we say up to 10 just to be safe).

Orders are delivered to your door and someone needs to sign for it so please give us a physical address that is attended during day time hours and be sure to include a reachable contact telephone number.

Orders OVER ZAR 2500.00 SHIP FOR FREE.
Orders less than ZAR 2500.00 are charged at R250.00 for the US or R 550.00 for the Rest of the World

*PLEASE NOTE* international orders may be liable for a customs and duty charge on entry into your country (rates dependant on your country). This is completely out of our control and is your liability. You will be contacted directly by the courier company should any fees be payable and your order will only be delivered once the fees are paid. You will never be charged for shipping directly from the courier company.

We do not accept returns or refunds on international orders. Please read more about our RETURN POLICY here.

If you do not accept and pay for the import fees payable, the courier company will return your shipment back to us and upon receipt we will issue you a refund LESS the COST OF SHIPPING to reach you and be returned to us (note this is likely to be more than ZAR 1000.00).

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